Assistant Front Office Manager

We are seeking an enthusiastic and detailoriented Assistant Front Office Manager to join our team in the beautiful coastal city of Sharm ElSheikh Egypt. As a key member of our front office team you will play a crucial role in ensuring exceptional guest experiences and smooth hotel operations.

• Assist the Front Office Manager in overseeing daily front office operations and guest services
• Provide leadership and support to front office staff fostering a collaborative and customerfocused environment
• Train mentor and evaluate team members to maintain high service standards
• Handle guest complaints and escalations professionally and empathetically
• Collaborate with other departments to meet guest needs and resolve issues promptly
• Implement and maintain loyalty programs to enhance guest satisfaction and retention
• Monitor and analyze key performance indicators to achieve departmental goals
• Assist in developing and implementing innovative strategies to improve guest experiences
• Ensure compliance with hotel policies procedures and local regulations
• Participate in revenue management initiatives including upselling techniques
• Manage shift operations including staff scheduling and workload distribution
• Stay updated on local tourism trends and events in Sharm ElSheikh to provide valuable information to guests

Qualifications :

• Proven leadership experience in a front office or customer service role within the hospitality industry
• Bachelors degree in Hospitality Management or related field (preferred)
• Excellent communication and interpersonal skills with the ability to interact effectively with guests and team members
• Strong problemsolving abilities and attention to detail
• Proficiency in hotel management software preferably Opera Cloud or similar systems
• Fluency in English and Arabic; additional languages are a plus
• First Aid certification
• Demonstrated ability to multitask and manage time effectively in a fastpaced environment
• Flexibility to work varying shifts including weekends and holidays
• Familiarity with local culture tourism industry and hospitality regulations in Sharm ElSheikh and Egypt
• Customerfocused mindset with a passion for delivering exceptional service
• Ability to remain calm and professional under pressure
• Strong organizational and analytical skills
• Enthusiasm for mentoring and developing team members

Additional Information :

Your team and working environment:
In 12 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Fulltime