Network Operations Center (NOC) Manager

The NOC Manager oversees the Network Operations Center and is responsible for monitoring maintaining and ensuring the availability of all critical network telecommunications and managed services.
He led the NOC team manage incidents coordinate escalations and ensure 24/7 operational excellence for network performance availability and service continuity.

Key Responsibilities

A. Operations & Monitoring

• Supervise 24/7 monitoring of network and telecom systems
• Ensure proactive detection of faults outages performance issues and security anomalies.
• Maintain and optimize monitoring tools (SolarWinds Zabbix PRTG Nagios Cisco Prime etc.).
• Guarantee compliance with SLAs and technical KPIs.

B. Incident & Problem Management

• Lead major incident response and coordinate with engineering cybersecurity and infrastructure teams.
• Manage incident escalation protocols and communication flows.
• Conduct root-cause analysis (RCA) and implement corrective/preventive actions.
• Maintain incident documentation and post-mortem reports.

C. Team Leadership

• Manage NOC engineers/technicians across multiple shifts.
• Define roles responsibilities and performance expectations.
• Provide coaching training and technical guidance.
• Ensure proper staffing and shift scheduling for 24/7 operations.

D. Process & Governance

• Define implement and improve NOC operational procedures playbooks and workflows.
• Ensure adherence to ITIL best practices for incident problem and change management.
• Standardize reporting across operations: daily/weekly/monthly dashboards.
• Maintain accurate and updated documentation (network diagrams runbooks escalation matrices).

E. Communication & Coordination

• Liaise between NOC internal IT teams telecom providers and external partners.
• Provide real-time updates to management during major incidents.
• Communicate planned maintenance outages and service impacts.
• Ensure transparency and clarity in communication with stakeholders.

F. Performance & Continuous Improvement

• Monitor NOC performance metrics and drive continuous improvement.
• Optimize tools processes and automation for operational efficiency.
• Track vendor performance (ISPs telecom operators data centers cloud providers).
• Evaluate new technologies and solutions for operational enhancement and capital improvement

3. Required Technical Skills

• Strong knowledge of network fundamentals: TCP/IP routing switching VPN MPLS BGP OSPF.
• Familiarity with telecommunications: VoIP SIP fiber WAN technologies.
• Experience with monitoring systems NMS tools and log analysis platforms.
• Understanding of cybersecurity alerts firewalls and SOC collaboration.
• Experience with data centers cloud services and infrastructure operations.
• Knowledge of ITIL frameworks and operational governance.

4. Soft Skills

• Strong leadership and decision-making skills.
• Ability to remain calm under pressure and during critical incidents.
• Excellent communication and reporting abilities.
• Analytical and problem-solving mindset.
• High organization discipline and attention to detail.
• Ability to coordinate multiple stakeholders.

Qualifications :

• Bachelors or Masters degree in Telecommunications Networking IT or related field.
• 510 years of experience in network operations or IT infrastructure monitoring.
• Previous experience managing a NOC or 24/7 technical operations environment.
• Certifications appreciated:
  • CCNP/CCNA (Cisco)
  • ITIL v4
  • Fortinet NSE
  • CompTIA Network

Additional Information :

Remote Work :

No

Employment Type :

Full-time