Social Media Moderator & Content Creator

Job Summary:

The Social Media Moderator & Content Creator is responsible for managing communication and engagement across all official preschool social media pages ensuring timely responses brand consistency and creative content delivery. This role combines community management with hands-on content creation to support the schools digital presence and parent engagement strategy.

Key Responsibilities:

1. Social Media Moderation & Community Management

• Monitor and respond promptly to all messages comments and inquiries across all social media platforms (Facebook & Instagram).
  

• Maintain a professional friendly and brand-aligned communication tone.
  

• Track and follow up on mentions tags and online feedback related to the school.
  

• Escalate negative comments or sensitive cases to the Head Office before responding.
  

• Collect and share positive feedback and testimonials with the Marketing Team for potential content use.
  

• Ensure all comments and direct messages receive replies within the agreed response timeframe.
  

2. Content Posting & Scheduling

• Handle daily photo posting and basic captioning for the following pages:
  

  • Kiddos Page
    

  • German Page
    

  • Alex Page
    

• Follow the approved marketing calendar and content plan.
  

• Ensure consistency in visuals captions hashtags and overall brand voice across all posts.
  

3. Content Creation

• Create engaging content (photos captions reels and stories) for the assigned pages.
  

• Generate creative ideas to increase engagement (polls Q&As interactive trends etc.).
  

• Collaborate with the Marketing Team to ensure all content aligns with ongoing campaigns events and announcements.
  

• Capture photos and short videos during events celebrations or daily activities to reflect the preschool environment authentically.
  

4. Reporting & Coordination

• Prepare a monthly report summarizing:
  

  • Engagement levels (comments messages and mentions)
    

  • Positive and negative feedback trends
    

  • Insights and performance highlights for each managed page
    

• Maintain continuous communication with the Marketing Manager / Head Office for approvals updates and campaign alignment
  

Requirements

Benefits

Benefits:

• Competitive salary
  

• Positive and collaborative work environment
  

• Continuous professional development
  

• Opportunities for growth within the Marketing Department