IT Supervisor

BASIC FUNCTION

IT Coordinator will maintain information technology systems and networks. He will perform both technical and administrative tasks to ensure functionality and efficiency of computer and telecom systems.

HARDWARE: Ensures that the hotel works with Accor Hardware partners. Has a good relationship to Hardware Partners. Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners. Considered as Hardware: Computers Servers Routers Switches Cables PABX Monitors and Screens Point of Sale devices all relevant interfaces UPS and related devices and other active components.

SOFTWARE: Ensures that all Accor IT Policies and Guidelines are being applied in the hotel. Ensures that only original and properly licensed application programs according to the IT managements policy and requirement are running on the hotels systems and computers. Has a good relationship to the Software suppliers. Supports the hotel in resolving Software issues by escalation of issues to Software suppliers.

USER: Ensures that no user in the hotel has access to programs other than needed to perform the job. He/she is in charge to provide and maintain a training program (in coordination with the Training department). This is to enable the best possibly know how skill level and use of systems by all employees in the Hotel.

SECURITY / DATASAFE: Is responsible for compliance of the Hotel with Accor IT Security Policy. Is responsible for the backup of all relevant user generated data be it part of the general system or personal systems. He/she assures that always relevant backup policies are duly respected and the system reaches the highest level of security.

• Servers Infrastructure Physical and Virtual
• Networks Data Voice and Wi-Fi
• Property management systems (PMS) and Sales & Catering System (S&C) replacement or upgrade and alignment
• Central reservations systems (CRS)
• Revenue management systems (RMS)
• Various middleware / Interfaces
• Data warehouse reporting and Business Intelligence (BI) Interface Only
• Customer relationship management (CRM)
• Point of Sales application
• Back office accounting software application
• Procurement and inventory management application
• IP TV
• Human resources management system
• Accor brand signature systems (Commercial Systems WIFI everywhere etc...)

SCOPE

• Smooth running of all computer systems.
• Regular data safe /backup.
• Compliance with IT Policies and Guidelines
• Institute protocols for the use of IT across departments and projects
• Provide advice on the most suitable IT choices
• Provide technical support or training for systems and networks
• Act as link between end users and higher-level support
• Install and configure software and hardware (printers network cards etc.)
• Monitor system and network performance
• Perform troubleshooting repairs and data restoration
• Performance maintenance activities (e.g. backups)
• Maintain licenses and upgrade schedules
• Collaborate with other professionals to maintain standards and functionality

Remote Work :

No

Employment Type :

Full-time