Technical Customer Support Specialist SupTech
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موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت منذ أكثر من 30 يومًا
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
What youll do
We are seeking a proactive and reliable First Level Product & Technical Support Specialist to join our global support team in Tunis.
In this role you will provide initial triage and resolution for client inquiries related to our supervisoryreporting software.
This role requires a combination of functional knowledge and technical troubleshooting skills supporting both the business use of our solutions and the underlying application behavior.
You will work closely with internal teams across time zones to escalate and follow through on more complex cases.
A mindset comfortable working with both business and IT stakeholders is essential.
Key Responsibilities
Client-Facing Product & Technical Support
In this role you will provide initial triage and resolution for client inquiries related to our supervisoryreporting software.
This role requires a combination of functional knowledge and technical troubleshooting skills supporting both the business use of our solutions and the underlying application behavior.
You will work closely with internal teams across time zones to escalate and follow through on more complex cases.
A mindset comfortable working with both business and IT stakeholders is essential.
Key Responsibilities
Client-Facing Product & Technical Support
- Provide first-level support for our supervisory reporting products by resolving client inquiries related to business rules configurations and report outputs.
- Troubleshoot issues involving data discrepancies reporting logic and system behavior using internal tools configuration review and logs analysis.
- Collaborate with internal technical and product teams to escalate more complex functional or technical issues as needed.
- Guide clients through issue resolution while ensuring clear structured communication and high service quality.
- Act as the first point of contact for incoming support requests via the ticketing system.
- Collect relevant background and technical context to enable efficient problem solving.
- Escalate issues with sufficient detail to second-level support or specialist teams.
- Track escalations and follow up to ensuretimelyresolution and client communication.
- Identify recurring issues or patterns and communicate them to product and support leads.
- Contribute to internal knowledge base and support documentation.
- Share insights and suggestions to improve support workflows and tools.
- Participate in shift handovers and maintain clear communication with global support peers.
Why we should decide on you
- 12 years of experience in software support client service or a helpdesk role (ideally in SaaS or financial/supervisory software).
- Understanding of financial or supervisory reporting workflows is a strong asset.
- Familiarity with basic technical troubleshooting ( logs user access configurations SQL queries).
- Exposure to tools such as ticketing systems (Zendesk Jira) monitoring/logging platforms or databases ( SQL Server).
- Familiarity with Java-based applications and cloud frameworks ( Kubernetes) is a strong plus.
- Excellent verbal and written communication skills in English. Strong verbal and written communication skills in French also required.
- Ability to work independently during shift hours and collaborate across remote teams.
- Willingness to work occasional on-call shifts as required on Sunday and Public Holidays.
Key Attributes
- Interest in supporting both business and IT stakeholders with an appreciation for supervisory domain challenges.
- Strong customer service mindset with a professional and patient approach.
- Structured problem-solving skills and a keen attention to detail.
- Eagerto learn new systems processes and supervisory concepts.
- Reliable team player who thrives in a distributed fast-paced environment.
Why you should decide on us
- Lets grow together join a market leading Saas company our agile character and culture of innovation enables you to design our future.
- We provide you with the opportunity to take on responsibility and participate in international projects.
- In addition to our buddy-program we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.
- Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.
- We are proud of our positive working atmosphere characterized by a supportive team across various locations and countries and transparent communication across all levels.
- Together were better - meet your colleagues at our numerous team events.
Recognizing the benefits of working in diverse teams we are committed to equal employment opportunities regardless of gender age nationality ethnic or social origin disability and sexual identity.
Are you interested Apply now!
CS202540
About us
Regnology is a leading technology firm on a mission to bring efficiency and stability to the financial markets. With an exclusive focus on regulatory reporting and more than 35000 financial institutions over 100 regulators international organizations and tax authorities relying on our solutions to process their regulatory reporting data we are uniquely positioned to bring greater data quality automation and cost savings to all market participants. With a global team of over 1200 employees our clients can swiftly implement and derive value from our solutions and stay ahead of regulatory changes. Established in 2021 through the merger of BearingPoint RegTech and Vizor Software Regnology is rapidly growing into a leading global regulatory reporting powerhouse.
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المهارات المطلوبة
- DHCP
- SQL
- الدليل النشط
- VOIP
- VMware
- خدمة العملاء
- Windows
- استكشاف الأخطاء
- Java
- VPN
- نقطة مشاركة
- المعدات الحاسوبية
- DNS
- الدعم الفني
- التطبيقات البرمجية
عن الشركة
Regnology is a leading technology firm on a mission to bring safety and stability to the financial markets. With an exclusive focus on regulatory reporting and more than 7,000 financial institutions, 30 regulators and 20 tax authorities as clients, we’re uniquely positioned to bring g ... اعرض المزيد
