Operations Specialist â Ride Hailing
نُشرت في :
19-09-2025
صاحب العمل نشط
1 وظيفة شاغرة
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سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Are you passionate about mobility technology and solving real-world problems on the ground Were looking for a dynamic and driven Operations Specialist to join our growing ride-hailing team.
Your Role:
Ensure the smooth daily operations of the ride-hailing service by:
- Driving the growth and retention of the driver network
- Ensuring passenger satisfaction
- Continuously optimizing operational performance.
Key Responsibilities:
Driver Management
- Oversee the entire driver life cycle: recruitment onboarding training performance monitoring and evaluation.
- Ensure consistent driver availability on the platform and minimize churn (deactivation or drop-off).
- Handle and resolve operational issues related to drivers: payments disputes complaints and service quality.
Operational Optimization
- Track and analyze key performance indicators (KPIs): acceptance rate wait time completion rate customer satisfaction etc.
- Identify areas for improvement and implement corrective actions to boost operational efficiency.
- Collaborate closely with product and tech teams to communicate field needs and improve platform functionalities.
Customer Support & Quality Assurance
- Manage critical cases or escalations between drivers and passengers.
- Establish processes to enhance the experience for both drivers and riders.
- Contribute to the development and enforcement of safety compliance and quality policies.
Growth & Strategic Projects
- Actively participate in strategic initiatives: launching new cities activation campaigns promotions etc.
- Work with the marketing team to attract new users and retain existing ones.
- Conduct market research and share competitive insights and feedback from the field.
Required Skills:
- Strong analytical skills and proficiency in Excel/Google Sheets (SQL is a plus).
- Excellent communication negotiation and conflict resolution skills.
- Ability to thrive in a fast-paced dynamic and high-pressure environment.
- Strong organizational skills autonomy and results-driven mindset.
- Knowledge of the ride-hailing transportation or logistics sector is an asset.
- Proficient in both French and English (spoken and written).
Profile:
- Bachelors or Masters degree in Business Management Logistics Engineering or a related field.
- 1 to 3 years of experience in operations consulting fleet management logistics or ride-hailing.
- Entrepreneurial mindset field-oriented and hands-on problem solver.
- Willingness to travel and work flexible hours depending on operational needs.
Required Experience:
Unclear Seniority
نوع التوظيف
دوام كامل
المهارات المطلوبة
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