Operations Specialist â Ride Hailing
Posted on :
19-09-2025
Employer Active
1 Vacancy
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Job Description
Are you passionate about mobility technology and solving real-world problems on the ground Were looking for a dynamic and driven Operations Specialist to join our growing ride-hailing team.
Your Role:
Ensure the smooth daily operations of the ride-hailing service by:
- Driving the growth and retention of the driver network
- Ensuring passenger satisfaction
- Continuously optimizing operational performance.
Key Responsibilities:
Driver Management
- Oversee the entire driver life cycle: recruitment onboarding training performance monitoring and evaluation.
- Ensure consistent driver availability on the platform and minimize churn (deactivation or drop-off).
- Handle and resolve operational issues related to drivers: payments disputes complaints and service quality.
Operational Optimization
- Track and analyze key performance indicators (KPIs): acceptance rate wait time completion rate customer satisfaction etc.
- Identify areas for improvement and implement corrective actions to boost operational efficiency.
- Collaborate closely with product and tech teams to communicate field needs and improve platform functionalities.
Customer Support & Quality Assurance
- Manage critical cases or escalations between drivers and passengers.
- Establish processes to enhance the experience for both drivers and riders.
- Contribute to the development and enforcement of safety compliance and quality policies.
Growth & Strategic Projects
- Actively participate in strategic initiatives: launching new cities activation campaigns promotions etc.
- Work with the marketing team to attract new users and retain existing ones.
- Conduct market research and share competitive insights and feedback from the field.
Required Skills:
- Strong analytical skills and proficiency in Excel/Google Sheets (SQL is a plus).
- Excellent communication negotiation and conflict resolution skills.
- Ability to thrive in a fast-paced dynamic and high-pressure environment.
- Strong organizational skills autonomy and results-driven mindset.
- Knowledge of the ride-hailing transportation or logistics sector is an asset.
- Proficient in both French and English (spoken and written).
Profile:
- Bachelors or Masters degree in Business Management Logistics Engineering or a related field.
- 1 to 3 years of experience in operations consulting fleet management logistics or ride-hailing.
- Entrepreneurial mindset field-oriented and hands-on problem solver.
- Willingness to travel and work flexible hours depending on operational needs.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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