Program Manager, CBW, MENA Buyer Abuse Prevention

Full time 12-month fixed contract

Amazon is rapidly expanding its presence in the Middle East and North Africa (MENA) region and we are looking for a Program Manager to join the MENA Returns and Business Waste. CBW is an overall mechanism to track the net cost to serve to our customers and sellers to drive down inefficiencies & lower the amazon cost structure. We build products to reduce the financial costs of product returns and drive operational excellence across the fulfillment network.

Amazons vision is to be earths most customer centric company and the PM will be:

- Deliver P&L savings by reducing cost of business waste

- Identifying opportunities defining solutions getting leadership buy in prioritization of resources for the identified programs

- Lead new programs to reduce cost to serve

- Working with multiple teams including Supply Chain Category CS Transportation Finance and the FCs and Tech to run the programs

- Design and implement customer-centric solutions to reduce order cancellations and delivery exceptions

- Deliver through influencing other teams to change through the use of quantitative and qualitative data provided to stakeholders with often conflicting KPIs


Key traits required for the role:
- Entrepreneurial spirit to identify and kick-start new program

- Customer obsessed

- Extensive stakeholder management and relationship building

- Compelling written and oral communication skills

- Enthusiastic about solving complex problems

- Comfortable operating in fast paced environment

- A data based decision maker and comfortable in operating large & complex dataset for insight generation.

- Willingness to roll up sleeves and take care of emerging operational issues


This role is a fixed 12-month contract and will be based out of Cairo (Egypt) office.

- 3 years of program or project management experience
- 3 years of working cross functionally with tech and non-tech teams experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelors degree
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules

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