Client services manager
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Job Description: Client Services Manager
Job Summary
We are seeking a motivated and experienced Client Services Manager to oversee our customer management activities and lead a dedicated team. The ideal candidate will possess strong interpersonal skills the ability to manage stress in complex situations and a knack for organization and planning. This role is to be filled as soon as possible (ASAP) and is open for local candidates only.
Key Responsibilities
- Manage customer relationships to ensure satisfaction and retention.
- Lead and mentor a team fostering a positive and productive work environment.
- Analyze data to monitor Key Performance Indicators (KPIs) and interpret performance indicators for continuous improvement.
- Organize and distribute tasks effectively among team members.
- Handle complex or conflicting situations with professionalism and tact.
Qualifications
- Education: Bac2/Bac3 in a relevant field.
- Experience:
- Solid experience in customer management; experience in the same field is a plus.
- Proven track record in team management.
Skills
- Interpersonal Skills: Strong communication and relationship-building abilities.
- Stress Management: Ability to navigate challenging situations calmly and effectively.
- Organization and Planning: Excellent task management and distribution capabilities.
- Data Analysis: Competence in monitoring and interpreting KPIs.
Language Requirements
- Languages: Proficiency in French and English (C1) is a must.
Working Conditions
- Schedule: 40 hours per week with flexible hours between 7 AM and 10 AM and between 4 PM and 7:30 PM Monday to Friday.
- Contract: Permanent contract.
Benefits
- Health insurance at 100% covered by the employer.
- Internal mobility opportunities based on eligibility criteria.
- Teleworking option available after 6 months of employment (up to 2 days per week).
- Free shuttle service available for employees with predefined routes.
- Limited parking spaces allocated by drawing lots on a quarterly basis.
If you are passionate about client services and have a proven ability to lead a team we encourage you to apply for this exciting opportunity!
نوع التوظيف
دوام كامل
