Client Service Representative Remote

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We partner with unions credit unions associations and their members across Canada to provide permanent benefits that protect what matters most. Our focus is on serving working families and ensuring every child has the coverage they need. Were now expanding our team and looking for motivated people-driven individuals to grow with us.

What Youll Do
Youll be the first point of contact for families guiding them through their permanent benefits program with care and professionalism. Your responsibilities will include:

Explaining benefit options clearly and effectively over Zoom
Ensuring accurate and compliant documentation
Maintaining long-term client relationships through consistent follow-up
Working collaboratively with team members to improve efficiency and service delivery

What Were Looking For

Must be legally authorized to work in Canada
High school diploma or equivalent (post-secondary an asset)
1 year of experience in customer support administration or client-facing roles preferred

Key Skills

Strong verbal and written communication skills
Excellent organizational and documentation abilities
Adaptability in a fast-paced environment
Problem-solving mindset with attention to detail
Collaborative and team-oriented attitude

Why Join Us

Comprehensive Benefits dental prescription coverage travel insurance and more
Flexibility & Freedom fully remote with a schedule that fits your lifestyle
Career Growth structured training and performance-based advancement opportunities
Rewards & Recognition incentive trips and performance bonuses
Positive Culture inclusive supportive environment where your contributions are valued