Head Bartender

Description:

As the Head Bartender of our exclusive rooftop lounge you will be the creative and operational leader of the bar. You will oversee all aspects of beverage service ensuring exceptional guest experiences through personalized service an elevated cocktail program and a stylish upbeat atmosphere engages our guests during their visit receives/serves orders and ensures brand service standards are met to the highest quality.

This role demands innovation leadership and a deep understanding of luxury hospitality standards.

What will I be doing

A Head Bartender will be responsible for engaging our guests during their visit receiving/serving orders and ensuring brand service standards are met to the highest quality. Specifically you will be responsible for performing the following tasks to the highest standards:

• Receive orders and serve customer requests completely in a timely manner
• Create and serve a range of beverages including classic cocktails mixers beer wine and soft drinks etc.
• Take food orders and assist the floor team with deliveries as required
• Understand menu content any menu changes and promotional activities
• Keep your service area clean tidy and wellprepared
• Efficiently manage the proper settlement of all customer accounts
• Answer guest queries in a polite and helpful manner
• Curate develop and maintain an innovative cocktail menu aligned with the lounges luxury brand identity.
• Lead daily bar operations ensuring efficient service and premium guest satisfaction.
• Supervise train and mentor the bar team; conduct regular tastings and skills development sessions.
• Maintain inventory control ordering stock rotation and cost management.
• Ensure compliance with health safety and sanitation standards.
• Cultivate a vibrant bar culture and ensure a highenergy welcoming environment.
• Collaborate with the culinary team for pairing menus and signature experiences.
• Stay current with industry trends and introduce seasonal or themed cocktail experiences.
• Handle guest feedback with professionalism and prompt resolution.
• Monitor bar performance metrics sales and upselling opportunities.
• Uphold brand standards in presentation service etiquette and ambiance.

EOE/AA/Disabled/Veterans

What are we looking for

A Head Bartender serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Minimum 35 years of bartending experience with at least 12 years in a supervisory role in a highend or luxury environment.
• Expertise in classic and contemporary mixology spirits wine and champagne and the ability to create classic cocktails
• Flexibility in hours as you will be working rostered shifts especially on evenings weekends and holidays.
• Exceptional personal presentation and communication skills
• Flexibility to respond quickly and positively to a range of work situations
• Passion for delivering exceptional levels of guest service
• Strong leadership communication and training abilities.
• High attention to detail and a passion for guest experience.
• Professional appearance and demeanor suited to a luxury setting.

*Preferred:**

Sommelier or mixology certifications.
Experience with rooftop lounge or nightlife venues in the luxury segment.
Familiarity with POS and inventory management systems.

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!