Guest Relations Agent
نُشرت في :
21-08-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
- Print out the Daily Call Log between 09:00-10:00am daily.
- Prepare letters to be signed by General Manager/ EAM or FOM.
- Notes collects and actions on any guests preferences. Update guest needs and requests in the guest profile.
- Assist and coordinate ensuring (repeat) guests needs requests and personal preferences are met. Ensure proper recognition and preference delivery (amenities) for all repeat guests.
- Check the arrivals lists for the following day and same day to ensure that VIPs have been correctly identified. Ensure that appropriate amenities have been ordered and delivered to the rooms of the VIPs prior to arrival.
- Ensure daily Guest courtesy calls are being carried out and logged formally in the Front Office log or OPERA guest profile assisting as necessary to carry out the calls and compile the reports
- Meet the required daily quota for Guest courtesy calls as established by management.
- Notes collect and actions any guests preferences.
- To liaise with relevant departments regarding guests logistical requirements and amenities. (FOM/AFOM/Duty Manager- allocation of rooms Housekeeping- amenities and special preferences Room Service- amenities and Concierge/Bell Service- luggage handling)
- Ensure clear communication between Concierge Front Office Executive Floor Lounge Reservations staff and Duty Manager regarding the arrival of any VIP Guest
- Ensure proper hand over of information and follow up at all times. Report daily activities in the logbook and attend daily operations briefings.
- Maintains good relationships with colleagues and contributes to team spirit.
- Conducts show around of the hotel when requested.
- Maintain a complete knowledge of:
- Hotels features/services hours of operation.
- Hotels restaurant food concepts menu price range dress code and ambience.
- Hotels room types numbers names amenities and location.
- All the Repeat Guest/ Special Guest programs and packages.
- All room rates special packages and promotions.
- Co-ordinates and assists with VIP arrival room allocations meeting escorting and in-room check-in of VIP guests.
- Checks updated guest information and profile details of VIP arrival guests.
- Follow up traces special needs and birthdays through OPERA.
- Checks VIP Departures and arrivals list for the following day noting any special details ensuring billing details are correct all requested allocation of rooms for VIPs are appropriate
- Ensures availability of Guest Relations supplies at all times.
- Oversees and ensures proper maintenance of equipment in the area of assignment.
- Is familiar with all functions happening in the hotel and Royal Convention Centre all expected arrivals particularly Le Club members VIPs room blocks random inspections of rooms assigned show rooms departures and see-offs of guests staying in house or attending a function.
- Check the lobby environment to ensure all areas are well maintained.
- Double check early arrival rooms is allocated to inspected rooms and follow accordingly to avoid having guests queuing at the desk.
- Keep abreast with local happenings and can provide accurate information and directions to guests.
- To make use of maps information filed away and drawings as needed.
- Use the guests preferred language when possible.
- Provide assistance to foreign speaking callers and guests.
- Assists with proofreading and translation of Hotel collaterals guest letters and critiques if known.
- Practices the guiding principles of AccorHotels in day-to-day interactions.
- Maintains the highest standard of professionalism ethics and attitude towards clients and colleagues.
- Adheres to provisions outlined in the Team member Handbook Disciplinary Code and Rules & Regulations.
- Adheres to set procedures for attendance and timekeeping.
Qualifications :
- At least 1 year working experience in luxury hotel.
- Pleasant and cheerful attitude.
- Enthusiasm.
- Flexibility.
- Initiative.
- Fluent in oral and written English.
Additional Information :
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Full-time
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
