Hotel Receptionist and Reservation
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
0-1سنوات
لم يكشف
لم يتم الكشف عن الراتب
1 وظيفة شاغرة
الوصف الوظيفي
Job Summary:
On behalf of our client we are seeking a friendly professional and customer-focused Hotel Receptionist & Reservation Agent. The ideal candidate will serve as the first point of contact for guests and play a key role in ensuring an excellent guest experience from pre-arrival to check-out.
Requirements
Responsibilities:
- Greet and welcome guests upon arrival with a warm and professional demeanor.
- Check in and check out guests efficiently using the hotel s property management system.
- Handle guest requests inquiries and complaints promptly and courteously.
- Maintain the front desk area in a clean and orderly manner.
- Stay informed about hotel facilities services and local attractions to assist guests.
- Monitor guest feedback and escalate concerns to management as needed.
- Manage room reservations via phone email online booking platforms and walk-ins.
- Confirm bookings process cancellation and handle modifications as requested.
- Coordinate with housekeeping and other departments to ensure room availability.
Qualifications:
- Certificate or Diploma in Hotel Management or a related field.
- Previous experience in hospitality customer service or front office (preferred).
- Proficiency in hotel reservation systems such as IDS PMS are a plus.
- Strong communication and interpersonal skills.
- Ability to multitask and remain calm under pressure.
- Basic knowledge of Microsoft Office and general computer literacy.
- Fluency in English; additional languages are an advantage.
- Flexible schedule willing to work weekends holidays and shifts.
نوع التوظيف
دوام كامل
