- To supervise the Laundry operations ensuring that the hotel standards and procedures are fully
- known and followed.
- To supervise outsourced laundry services for quality and standard procedures.
- To ensure all the equipment utilized in the laundry is well set-up and maintained and the related
- instructions and cycles are well adapted and followed-up.
- To ensure a correct and economical use of all the chemicals and that the formulas are respected.
- To ensure a proper storage of the chemicals respecting the environmental procedures.
- To maintain the linen and laundry par stocks.
- To ensure laundry staff has a full knowledge of all the textiles and their proper care.
- To constantly check the linen uniform for cleanliness and defects and to recommend replacement
- if necessary.
- To maintain constant linen flow to the floors and the outlets.
- To ensure proper distribution of all articles and efficient handling of guests managers and employees uniforms.
- To maintain a record of consumption of all the chemicals per wash and to prepare monthly productivity reports.
- To assist laundry and housekeeping operations during daily peak hours.
- To ensure work areas and stores are always in a good state of maintenance and that fire hazards and safety hazards are removed.
- To ensure uncompromising levels of cleanliness and maintenance through each employees responsibility.
- To maintain complete and readily accessible files.
- To continuously study and evaluate the operations and procedures to increase revenue and productivity.
- To ensure proper handling of lost and found items.
- To participate in monthly inventories.
- To follow up daily check lists.
- To ensure a proper use of the telephone etiquette as per Rixos standards.
- To call the Assistant Executive Housekeeper/ Executive Housekeeper for advice in serious cases or if an approval is required.
- To work closely and enthusiastically with other departments to ensure teamwork and the smooth efficient operation of the hotel.
- To manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recording it.
- To ensure a proper coverage and supervision of the Laundry at all times.
- To respect schedules terms and deadlines as agreed with the Management.
- To ensure that all team members are updated with the latest administrative organizational operational or other changes and news.
- To conduct / attend a daily line up briefing with the Laundry team to recapitulate tasks and activity.
- To share daily activity highlights with the Assistant Executive Housekeeper and / or Executive Housekeeper including internal and external guest opportunities.
- To assist in fulfilling administrative responsibilities and monitoring activities.
- To be an ambassador of the Laundry and of the hotel in and outside the work place.
- To assist in interviewing potential candidates and in new employees integration in liaison with the HR Department.
- To create an atmosphere of high morale and a happy working relationship among the staff.
- To develop staff motivation and performance through action plans. To be involved in staff retention and satisfaction.
- To ensure trainings and regular refresher courses are conducted and attended as scheduled.
Qualifications :
Diploma or degree in vocational hospitality 4 5 years experience in 4-5 star hotel.
Remote Work :
No
Employment Type :
Full-time