Food & Drinks Host (Waiter/ Waitress)

EOE/AA/Disabled/Veterans

Position Purpose

To a) be a passionate brightearted host and highly collaborative member of the guest operations team and b) maximise customer spend whilst delivering exceptional brand-specific experiences mainly in F&B but also in other areas of the hotel.

Duties & Key Responsibilities

Being a Great Team Member

Come to work every day with a smile on your face

Be a reliable and motivated member of the guest operations team

Communicate clearly and constructively with other team members to help deliver great guest experiences in all areas of your hotel.

Be a role model for others by demonstrating passionate friendly brand-specific guest service at all times

Always deliver fair share in team tasks and support colleagues whose workload may temporarily be heavy this includes helping out in stewarding housekeeping and FO

Provide constructive suggestions/feedback to your Line Manager on products processes and procedures to contribute to our continuous improvement efforts

Be aware of planned team meetings and learning sessions and attend as required

Show interest in learning something new every day.

Participate positively in pre and post shift briefs and hotel team huddles and apply learning the next day

Volunteer to participate in company campaigns like Travel with Purpose or TM committees

Execute duties as assigned by the Hotel Leadership team

Be open to acquiring new knowledge and skills in areas such as kitchen HSK or FO to be able to provide support to these departments where required and at the same time improve chances of a faster career progression

F&B Specifics

Organise your assigned work area to be able to deliver the pre-service and service tasks effectively & efficiently in line with our quality and service standards

Constantly maintain your work area clean and tidy

Take time to be a great host engage in small conversations actively ask guests you are serving for their feedback. Immediately take actions to make it right where required

Constantly look for areas of improvement when taking orders and delivering food to guests to further improve guest experience in all our F&B outlets

Understand the specifications of the dishes we sell their price and the processes designed to present them to our customer in our F&B outlets

Actively upsell our products and provide advice to guests on food recommendations and beverage pairing

After 6 months being in the role decide whether the scope of your role should be extended to Front Office duties & responsibilities. If the decision is pro extending the scope of the role participate in all respective trainings and complete all assigned e-learning courses within the set deadlines

A Food and Beverage Host serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Positive attitude
• Good communication skills
• Commitment to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous Food and Beverage and/or industry experience
• Experience with cash handling
• Knowledge of Food Hygiene Regulations

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!