Operation and Account Relations Officer

We support peace and prosperity by building connections understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education arts culture language and creativity.

Working with people in over 200 countries and territories we are on the ground in more than 100 countries.

We connect. We inspire.

The British Council in Jordan is seeking an Operation and Account Relations Officer to support the secure efficient and high-quality delivery of examinations across the country. This role is central to ensuring that exams are delivered in line with British Council and Examining Board standards while also contributing to the growth and success of the exams operation in Jordan.

You will be responsible for delivering exams to target audiences supporting the Exams Operations Manager in implementing growth plans and working closely with a team of 14 professionals to ensure seamless coordination and execution. A key part of your role will be to maintain excellent customer and client service throughout the examination process and uphold the highest standards of professionalism and compliance.

Your responsibilities will include managing pre- during- and post-test administration overseeing venue operations and ensuring the secure handling of confidential materials. You will also be expected to work with systems such as BOSS SRS and ORS to support exam delivery and reporting. As the point of contact for assigned schools and clients you will help implement value-added services manage feedback systems and maintain strong relationships with partner institutions and British Council-managed venues.

You will maintain accurate records prepare reports and support financial analysis and reporting. Risk and compliance are integral to this role requiring you to monitor adherence to child protection security financial and anti-fraud policies. You will supervise venue staff manage their performance and attendance and ensure their training and payments are handled appropriately.

Customer service is a key focus and you will be responsible for ensuring a smooth customer journey handling enquiries resolving complex issues and providing clear guidance on testing policies and procedures. Your ability to manage operational challenges and deliver a consistently high standard of service will be essential to the continued success of British Council examinations in Jordan.

If you are detail-oriented proactive and passionate about education and service excellence we invite you to apply and become part of our dynamic Exams team.

Qualifications & Experience:
Minimum / Essential:
Minimum of 1 year work experience in operation management field
Proficient in English language
Arabic at Proficiency Level
University degree or equivalent
Desirable:
General knowledge of British Education and Examinations systems

Important information:
Location: Amman Jordan
Contract type: Fixed-term 1 year
Pay-grade: 4/H

Salary: 645 JOD gross/month additional benefits
Additional Requirements: The successful candidate must have a pre-existing right to live and work full time in Jordan.

Closing Date for applications: Thursday 5 June 2025 23:59h local time

A connected and trusted UK in a more connected and trusted world.

Equality Diversity and Inclusion Statement

We are committed to equality diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse maltreatment and exploitation as set out in article 19 UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application please email