Product Enablement and Product Support Experts Team Lead

Realize your potential by joining the leading performancedriven advertising company!

As a Team Lead Product Enablement and Product Support Experts on the Publisher Professional Services group in our TelAviv Office youll play a vital role in providing guidance and development to a highly motivated team of engineers with a passion for technical project management learning client service and creative solutions. In addition you will work with several teams within the company ensuring all service level agreements are met and customer satisfaction goals are achieved.

This Role includes management of two domains Publisher Product Enablement and 3rd Level Support which are responsible for leading the products lifecycle in Pub Professional Services as well as troubleshooting the most complex issues of the publisher domain.

To thrive in this role youll need:

• 5 or more years of technical support engineering experience
• 3 or more years managing people in an AdTech environment or similar
• Proven experience in a Professional Services role leading a team of varying skill sets
• Strong team player and also a selfstarter with the will and ability to work in a fastpaced everevolving environment
• Experience working with global R&D and Product Management teams
• Deep knowledge of technical supportrelated performance indicators and Service Level Agreements (SLAs)
• Experience managing business and/or direct client escalations
• Highly motivated proactive dedicated and creative to meet the needs of the Account Management and other internal teams
• Manage handson projects and comply with business deadlines
• Passion for customer service relationship building and self learning
• Experience mentoring developing and motivating engineering teams
• Proficiency in Jira and SalesForce

Bonus points if you have:

• Tech or Ad Tech Industry experience
• Knowledge of JavaScript/HTML/CSS or S2S/mobile integrations

How youll make an impact:

As a Product Enablement and Product Support Experts Team Lead youll bring value by:

Why Taboola

If you ask Taboolars what they love about working here theyll tell you that theyve been empowered to realize their full potential while growing and learning from and with smart and talented people. Theyll also share more about:

• Adam Singolda Taboola Founder and CEO says; You can copy anything from another business but you cant copy a companys culture.
• See region specific Wellbeing bullets here Wellbeing: Enjoy comprehensive benefits (health 401k etc.) a fully stocked kitchen and locationspecific perks (gym partnerships parking).

Flexibility: We offer a hybrid work schedule with 3 days inoffice with an option to come in more often if desired.Work with some of the biggest names: We work with some of the biggest names in the business. Our publisher partners include Yahoo Conde Nast Fox Sports NBCU ESPN CBS and E! Online. Our advertiser clients include Wells Fargo Honda Pinterest Expedia and Honda.

Ready to realize your potential

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications merit and business need.

Learn more about #TaboolaLife on LinkedIn Facebook Instagram X YouTube & the Taboola Life Blog.

About Taboola

Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale.

Taboola works with thousands of businesses who advertise directly on Realize Taboolas powerful ad platform reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News Yahoo and OEMs such as Samsung Xiaomi and others use Taboolas technology to grow audience and revenue enabling Realize to offer unique data specialized algorithms and unmatched scale.

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