Concierge Agent
نُشرت في :
20-05-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
We are seeking an enthusiastic and customerfocused Concierge Agent to join our team in Jeddah Saudi Arabia. As a Concierge Agent you will be the face of our organization providing exceptional service and personalized assistance to our guests. Your role will be crucial in ensuring our guests have a memorable and enjoyable experience during their stay.
- Act as an ambassador for our hotel providing accurate information about hotel facilities local attractions and current events in Jeddah and the surrounding areas.
- Manage and fulfill a variety of guest requests from dining reservations and transportation arrangements to tour bookings and special occasion planning.
- Maintain and leverage a network of service providers to efficiently coordinate guest requirements.
- Ensure the availability and organization of informational materials such as brochures city maps and promotional items.
- Develop and maintain guest preference records and history to enhance personalized service.
- Handle luggage messages parcels and other items with efficiency and care.
- Respond to guest inquiries promptly and positively always striving to exceed expectations.
- Collaborate with other departments to ensure seamless guest experiences.
- Stay updated on hotel promotions local events and cultural activities in Jeddah and Saudi Arabia.
- Maintain a safe and organized work environment while adhering to departmental standard operating procedures.
- Demonstrate absolute integrity and trustworthiness in all interactions with guests and team members.
Qualifications :
- Genuine passion for delivering exceptional guest service
- Excellent verbal and written communication skills in English; proficiency in Arabic or other languages is a plus
- Strong interpersonal and problemsolving abilities
- Highly organized with excellent time management skills
- Ability to multitask and work efficiently under pressure
- Minimum of 1 year of experience in the customer service industry preferably in hospitality
- Proficiency in Microsoft Office suite (Word Excel PowerPoint)
- Knowledge of Opera or Opera Cloud Property Management System is an asset
- Familiarity with Saudi Arabian culture customs and local attractions in Jeddah
- Ability to maintain professional networks and relationships with service providers
- Strong attention to detail and commitment to accuracy
- Flexible and adaptable approach to work including the ability to handle unexpected situations
- Team player with a positive attitude and willingness to collaborate
- Ability to remain calm courteous and focused on guest needs in all situations
- Knowledge of local attractions restaurants and cultural events in Jeddah and surrounding areas
Additional Information :
- Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
