Concierge Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking an enthusiastic and customerfocused Concierge Agent to join our team in Jeddah Saudi Arabia. As a Concierge Agent you will be the face of our organization providing exceptional service and personalized assistance to our guests. Your role will be crucial in ensuring our guests have a memorable and enjoyable experience during their stay.
- Act as an ambassador for our hotel providing accurate information about hotel facilities local attractions and current events in Jeddah and the surrounding areas.
- Manage and fulfill a variety of guest requests from dining reservations and transportation arrangements to tour bookings and special occasion planning.
- Maintain and leverage a network of service providers to efficiently coordinate guest requirements.
- Ensure the availability and organization of informational materials such as brochures city maps and promotional items.
- Develop and maintain guest preference records and history to enhance personalized service.
- Handle luggage messages parcels and other items with efficiency and care.
- Respond to guest inquiries promptly and positively always striving to exceed expectations.
- Collaborate with other departments to ensure seamless guest experiences.
- Stay updated on hotel promotions local events and cultural activities in Jeddah and Saudi Arabia.
- Maintain a safe and organized work environment while adhering to departmental standard operating procedures.
- Demonstrate absolute integrity and trustworthiness in all interactions with guests and team members.
Qualifications :
- Genuine passion for delivering exceptional guest service
- Excellent verbal and written communication skills in English; proficiency in Arabic or other languages is a plus
- Strong interpersonal and problemsolving abilities
- Highly organized with excellent time management skills
- Ability to multitask and work efficiently under pressure
- Minimum of 1 year of experience in the customer service industry preferably in hospitality
- Proficiency in Microsoft Office suite (Word Excel PowerPoint)
- Knowledge of Opera or Opera Cloud Property Management System is an asset
- Familiarity with Saudi Arabian culture customs and local attractions in Jeddah
- Ability to maintain professional networks and relationships with service providers
- Strong attention to detail and commitment to accuracy
- Flexible and adaptable approach to work including the ability to handle unexpected situations
- Team player with a positive attitude and willingness to collaborate
- Ability to remain calm courteous and focused on guest needs in all situations
- Knowledge of local attractions restaurants and cultural events in Jeddah and surrounding areas
Additional Information :
- Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
