Program manager Strategic Initiatives MENA

Interested in working on an innovative and highimpact business that is changing the way customers think about grocery The MENA Grocery team (UFG) is offering a role to own building new business from ground Zero. We are seeking a selfstarter who can quickly familiarize themselves with this fastpaced environment build relationships/trust with crossfunctional teams and assume ownership within the program which will require understanding of complex business/Tech/Ops processes at Amazon and our partners and devising an optimal engagement model. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities. High judgment analytical talent and good document writing skills with concise communication are essential to success in this role.

In this role You will influence internal and external stakeholders and leadership to buy in to your strategic direction in forging new business partnerships drive program end to end to onboard partners while ensuring flawless and continuously analyzing key metrics to drive improvements for your business.

This position involves regular communication with senior leadership on Business and customer offering reviews Operations excellence improvement areas project and risks. You should be comfortable working both at a strategic level and diving deep into the details to ensure solution feasibility and quality of .

Key job responsibilities
Drive projects to support new strategic initiatives and business opportunities for the organization
Negotiations Build alliances align and close end to end Terms of Trade operating model contracts
Identify automation opportunities to offer scalable solutions improve all key inputs metrics such as Selection/availability Pricing Order defects concessions Customer Happiness index (RME NPS)
Create and manage order defects and contacts/concessions reduction plans
Design Programs (SOPs) for the Customer service team to handle Post order defects and queries
Post launches Own the P&L for hitting top and bottom line targets and drive projects to improve Profitability with critical stakeholders Partner Ops).

5 years of Program/Product management or equivalent experience
Limited time 12 years) experience in diverse roles of BA Vendor management Product and Program will be helpful in delivering results in this role
Experience using data and metrics to determine and drive improvements
Proven ability to handle complexity in managing successful partner relations
Experience working cross functionally with tech and nontech teams

Experience owning program strategy end to end delivery and communicating results to senior leadership
Experience defining and executing program requirements
Experience in complex problem solving and working in a tight schedule environment

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