IT Help Desk User Access Lead Associate
نُشرت في :
30-04-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
The National Bank of Iraq is looking for a qualified IT Help Desk & User Access Lead Associate to provide essential firstline support for users and manage access to IT systems and services. This role is critical in maintaining the smooth functioning of our technological infrastructure and ensuring prompt resolution of issues.
Key Responsibilities:
- Respond to incoming calls and service requests providing direct phone support for technical issues related to devices software and user access.
- Ensure that service requests from different departments align with the banks operational standards and requirements.
- Assist in executing emergency response plans and prepare comprehensive reports for relevant stakeholders when required.
- Review service documentation performance agreements and incident management protocols to ensure compliance with service levels.
- Monitor system performance identify faults and collaborate with relevant teams to resolve issues effectively.
- Maintain effective communication with the IT department and business units to ensure seamless service delivery.
- Perform additional duties as assigned by the direct supervisor.
Qualifications :
- Education: Bachelors degree in Computer Engineering Information Technology or a related field.
- Experience: A minimum of 13 years of experience in a similar technical support role.
- Required Knowledge:
- Familiarity with regulations and guidelines of the Central Bank of Iraq and other relevant authorities.
- Proficiency with IT equipment systems and server management.
- Indepth understanding of IT service management practices incident response and user access control.
- Expertise in operating systems configuration management and security protocols.
- Strong technical documentation and reportwriting skills.
Required Skills and Abilities:
- Strong leadership abilities with a sense of responsibility.
- Exceptional communication and clientfacing skills.
- High attention to detail and commitment to quality.
- Ability to collaborate effectively with crossfunctional teams.
- Excellent organizational analytical and problemsolving skills.
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
