Help Desk-I (ONSITE)
Help Desk-I (ONSITE)
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Job Description
Job Title: Help Desk - I (Onsite)
Location: Madison WI
Duration: 12 Months
Job Description:
This position will provide support to end users on a variety of IT issues. Identifies research and resolves technical problems. Responds to telephone calls email and personnel requests for technical support. Documents tracks and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts practices and procedures within a particular support field. An ideal candidate would have previous IT Help Desk experience. Candidate should have approximately6mo - 1 year of experience in an IT customer service field or in a customer support related area. Has knowledge of commonly used IT concepts practices and procedures. The IT Help Desk I position relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.
Top Skills & 6 months - 1 Years of Experience:
- Customer Service (6 moths experience)
- Basic IT Troubleshooting (6 moths experience)
- Call Center experience (6 moths experience)
Nice to have skills:
- Previous IT Support desk Call Center experience.
Employment Type
Full Time
