IT Manager

EOE/AA/Disabled/Veterans

What are we looking for

IT Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Previous IT management experience preferably in the hotel leisure and/or service sector
• Experience of all Microsoft systems
• Experience of hotel applications such as Fidelio and Micros preferred
• Excellent organizational and interpersonal skills
• Current technical skills and knowledge of technology
• General understanding of IT infrastructure trends and technologies including networks databases business applications and development methodology
• Ability to plan ahead and develop contingency plans where necessary

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team
• Excellent attention to detail
• Positive Attitude
• IT proficient
• Willingness to develop team members and self

Leaders involved in the preopening of a hotel need a mix of technical expertise operational knowhow strategic thinking and leadership skills to ensure the property launches successfully. Here are the key required skills:

1. Project Management

Ability to manage timelines budgets and resources effectively.

Overseeing preopening activities like construction procurement and vendor coordination.

Ensuring compliance with deadlines and regulatory requirements.

2. Strategic Planning

Developing and implementing a detailed preopening roadmap.

Setting priorities identifying critical tasks and anticipating potential challenges.

Creating operational workflows and systems before the opening.

3. Operational Expertise

Understanding all hotel departments including housekeeping front office food & beverage and engineering.

Ensuring operational readiness and team training before opening day.

Coordinating with various stakeholders to meet brand standards.

4. Team Leadership and Development

Hiring onboarding and training staff for various departments.

Inspiring and motivating the preopening team to stay focused and aligned with goals.

Promoting collaboration and addressing staff concerns during highpressure times.

5. Budgeting and Financial Management

Managing preopening budgets for staffing marketing and procurement.

Analyzing forecasts to ensure the hotels financial health postopening.

Negotiating vendor contracts and overseeing cost control.

6. Brand Knowledge and Standards Implementation

Deep understanding of the hotels brand standards and values.

Ensuring consistency in design service and operational practices.

Implementing quality assurance processes aligned with the brand.

7. Crisis Management and ProblemSolving

Quickly addressing unexpected challenges during construction staffing or equipment setup.

Maintaining calm and finding solutions under tight deadlines.

Managing risks and ensuring safety compliance.

8. Attention to Detail

Overseeing the final stages of construction design and furnishing to ensure perfection.

Ensuring operational processes and service standards are fully ready for the opening.

9. Communication and Stakeholder Management

Keeping all stakeholders including owners investors and the management company updated on progress.

Maintaining transparent communication with the team and external partners.

Acting as the face of the project during preopening press and community events.

10. Adaptability and Resilience

Flexibility to adapt plans when unforeseen challenges arise.

Maintaining focus under highpressure and fastpaced conditions.

Balancing longterm goals with immediate preopening demands.

Successful leaders in hotel preopenings must also possess a customercentric mindset ensuring the guest experience is the primary focus from day one.

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

An IT Manager will be responsible for the daytoday support of IT systems for business systems office systems computer networks and telephony systems throughout the hotel.