- Consistently offer professional friendly and engaging service
- Support the Reservations Manager in leading and managing all aspects of the Reservations department and ensure all service standards are followed
- Manage and coordinate all group and individual reservations
- Maintain close liaison with the Sales Conference and Accounting teams
- Produce daily weekly monthly and quarterly reports as required
- Attend preconvention meetings and revenue management meetings as required
- Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services
- Conduct regularly scheduled departmental meeting
- Ensure effective productivity of all Colleagues through staff scheduling and adhering to budget guidelines
- Balance operational administrative and Colleague needs
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies procedures and service standards
- Follow all safety policies
- Other duties as assigned
Qualifications :
- Bachelor Degree / Professional Qualification.
- 3 years revenue and yield experience in the hospitality industry
- Sound knowledge in Microsoft Office applications.
- Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
- Understand the dynamics of regional & local markets as well as local competitors and events.
- Excellent analytical skills and knowledge in revenue management techniques
- Ability to successfully function in a fastpaced deadlinedriven environment
Additional Information :
Your team and working environment:
- Sofitel Shahd AlMadinah boasts a landmark location in the center of Madinah a short walk from the northern entrance of the AlMasjid anNabawi. The property features 469 keys including the most luxurious suite in Madinah two and threebedroom suites three dining outlets an executive lounge two meeting rooms and a fitness center with a gym stand out as a beacon of modern luxury and French savoirfaire blending the brands unique sense of joie de vivre with the very best of the local.
Remote Work :
No
Employment Type :
Fulltime