Customer Service Representative

• Delivers straightforward administrative and/or other basic business services in Customer Service.

• Receives requests by mail telephone or in person regarding insurance claims/policies.
• Responds to inquiries from policy holders providers and/or others for information and assistance.
• Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
• Mails or routes claim forms and supporting documentation to various units for final processing.
• Position typically requires excellent interpersonal skills ability to understand and interpret policy provisions. Independently responds to inquiries grievances complaints or appeals ranging from routine to moderate complexity.
• Issues tend to be routine in nature.
• Good knowledge and understanding of Customer Service and business/operating processes and procedures. Works to clearly defined procedures under close supervision.

About The Cigna Group

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.