Customer Experience Project Manager
نُشرت في :
15-04-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Are you passionate about enhancing customer experiences and driving impactful projects Do you have a proven track record in managing customercentric initiatives while fostering strong client relationships We are looking for a Projects Manager to lead and expand our customer experience projects ensuring excellence in both operations and client management.
Key Responsibilities
- Manage and oversee current call center outsourcing projects ensuring seamless operations and delivery of key performance metrics.
- Develop and lead new initiatives in customer experience and customer care focusing on areas such as:
- Customer satisfaction surveys and statistics.
- Omnichannel setup and integration.
- Contact center setup operations and optimization.
- Act as the primary point of contact for business clients managing daytoday account needs addressing inquiries and ensuring satisfaction.
- Meet with clients regularly to build and enhance relationships understand their evolving needs and propose tailored solutions.
- Travel as required to meet with clients negotiate contracts and strengthen partnerships.
- Identify opportunities for crossselling and upselling additional services to existing clients.
- Implement and maintain best practices in customer experience in line with COPC and other global standards.
- Monitor project performance ensuring adherence to deadlines budgets and quality benchmarks.
- Prepare and present regular progress reports to senior management and clients.
- Stay updated on emerging trends and technologies in customer experience and implement innovative solutions.
Qualifications
- Bachelors degree in Business Administration Customer Experience or a related field (Masters degree is a plus).
- Certifications:
- COPC Certified Professional (mandatory).
- PMP (Project Management Professional) (mandatory).
- ITIL CXPA or other relevant customer experience and care certifications (preferred).
Experience
- Minimum of 7 years in project management with a focus on customer experience and contact centers.
- Proven ability to design implement and manage omnichannel solutions.
- Experience in client relationship management including meeting negotiating and maintaining strong client partnerships.
- Strong knowledge of customer satisfaction measurement tools and statistical analysis techniques.
- Exceptional communication negotiation and leadership skills.
- Proficiency in project management software (e.g. MS Project Asana Jira).
Why Join Us
- Be at the forefront of shaping the future of customer experience.
- Work in a dynamic innovationdriven environment.
- Competitive salary and benefits.
- Opportunities for professional growth and certification support.
- A chance to build meaningful relationships with industryleading clients.
Required Experience:
IC
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
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