Senior Sales manager
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
JOB SUMMARY
Provides total account management support for assigned property accounts. Executes the overall account strategy for assigned accounts to generate and maximize business for the property. Applies the principles of strategic account management. Partners with Sales and Marketing leadership and the property Leadership team to develop a comprehensive strategic plan to grow market share from assigned accounts. As an Account Manager develops strong partnerships with buyers for the purpose of penetrating and growing market share and driving sales for hotel. Focuses specifically on growing market share from transient and group revenue. Dependent on the size of the property the position may also provide daytoday supervision of Account Sales associates.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 2 years experience in the sales and marketing guest services front desk or related professional area.
OR
2year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; no work experience required.
CORE WORK ACTIVITIES
Maximizing Revenue & Managing Profitability
Develops and implements the overall account strategy for assigned accounts.
Retains expands and grows account revenue of existing accounts through total account penetration margin management and implementation of sales and marketing initiatives.
Penetrates assigned accounts for group and transient as well as exploring opportunities for extended stay and catering sales business.
Identifies and aggressively solicits new accounts in coordination with any relevant Sales and Marketing colleagues and Above Property Sales.
Develops and implements strategic sales plans.
Builds and strengthens Accounts with existing and new customers industry organizations and brand network to enable future bookings. Activities include sales calls entertainment FAM trips trade shows etc.
Understands the overall market dynamics competitors strengths and weaknesses economic trends supply and demand etc. and how to sell to assigned accounts.
Identifies emerging business opportunities and risks within assigned accounts and provide feedback to key stakeholders (i.e. property Leadership).
Identifies and implements process improvements and best practices.
Promotes accountability to drive superior business results.
Achieves account revenue and sales goals as defined by Leadership. Develop and achieve operating budgets and manage controllable expenses.
Anticipates and identifies business opportunities and challenges and respond with a profitable strategy that aligns with overall business direction.
Increases local penetration of high potential accounts to optimize demand across all brands and satisfy important property needs.
Engages in property related events that support the development of existing and new accounts (e.g. GM Reception Concierge Level hospitality etc).
Managing Sales Activities
Executes sales strategy to achieve property goals.
Maintains current business Accounts for new business within accounts.
Executes designated sales strategies to develop and solicit specific accounts to achieve revenue goals.
Includes successful of Sales strategies and business processes.
Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).
Establishes and maintains accurate and uptodate customer account and opportunity data each account in Opera Sales and Catering to ensure accurate reporting.
Executes and supports Customer Service Standards and hotels Brand Standards.
Participates in and practice daily service basics of the brand (i.e. MHR Spirit to Serve Daily Basics RHR Savvy Service Basics Courtyard Basics of the Day).
Leverages methodologies technical and business knowledge across the market.
Building Successful Relationships
Collaborates and engages third parties that are sourced through the organization for their individual travel or group planning needs.
Serves as the accounts local service guarantee by ensuring that outstanding service delivery is maintained at every customer touch point issues are resolved timely and to the customers 100 satisfaction.
Leverages Above Property Sales and property Leadership to ensure account saturation pullthrough of account strategies and selling solutions at the local property level.
Develops a close working Account with Operations to ensure of strategies at the hotel level.
Leverages all available sales channels (e.g. marriott group and transient intermediaries field sales worldwide reservation offices etc) in an effort to optimize sales revenues.
Providing Exceptional Customer Service
Gains understanding of the hotels primary target customer and service expectations; serves the customer by understanding their business business issues and concerns to offer better business solutions both prior to and during the program/event.
Acts as the customers advocate through understanding account needs and opportunities.
Resolves guest issues that arise in the sales process. Brings issues to the attention of property leadership.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
Serves the customer by understanding their needs and recommending the features and services that best meet their needs and exceed their expectations while building a Account and loyalty to the business.
Additional Responsibilities
Conducts and coordinates site inspections for hotels as required.
Performs other duties as assigned to meet business needs.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Manager
نوع التوظيف
دوام كامل
