Senior Technical Account Manager Israel Strategic Accounts

Would you like to join one of the fastestgrowing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS AWS Enterprise Support Technical Account Managers (TAM) support our customers creative and transformative spirit of innovation across all technologies including Compute Storage Database Big Data Applicationlevel Services Networking Serverless Deployment Security and more. This is not a sales role but rather an opportunity to be the principal technical advisor and voice of the customer to our most strategic organizations.

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the
largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The
AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer
success. AWS Support also partners with a global list of customers that are building missioncritical applications on top
of AWS services.


Key job responsibilities
* Youll build solutions provide technical guidance and advocate for the customer
* Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
* Develop trusting relationships with customers understanding their business needs and technical challenges
* Using your technical acumen and customer obsession youll drive technical discussions regarding incidents tradeoffs and risk management
* Consult with a range of partners from developers through to Csuite executives
* Collaborate with AWS Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers
* With a bias for action youll proactively find opportunities for customers to gain additional value from AWS
* Provide detailed reviews of service disruptions metrics detailed prelaunch planning
* Solve a variety of problems across different customers as they migrate their workloads to the cloud
* Uplift customer capabilities by running workshops brown bag sessions etc.

Watch a short video about life as a Technical Account Manager here: TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation come join us!

A day in the life
As a TAM you will help craft and execute strategies to drive our customers adoption and use of AWS services including EC2 S3 DynamoDB & RDS databases Lambda Bedrock SageMaker and many more. Your technical acumen and customerfacing skills will enable you to effectively represent AWS within a customers environment and drive discussions with senior leadership regarding incidents tradeoffs support and risk management.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job
description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or
includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered
cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500
companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is
why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home
theres nothing we cant achieve in the cloud.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion
that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations
on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our
uniqueness.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find
endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a better
rounded professional.

5 years of design/implementation/operations/consulting with distributed applications experience
5 years of technical engineering experience

Experience in a 24x7 operational services or support environment
Experience in internal enterprise or external customerfacing environment as a technical lead

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.