Assistant Manager - Customer Growth - Business Consulting - Doha

At EY were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

In a world of dramatic and fastpaced change the ability to deliver seamless and innovative customer experiences is critical. As a consulting professional as part of our Customer & Growth practice you will help clients design and deliver exceptional experiences that align with their vision and strategic objectives. Joining one of our highperforming globally integrated teams you will work closely with our clients to ensure they deliver value through strategic design and customercentric solutions.

Through our structured learning and development program you will develop the skills knowledge and experience to transform how clients approach customer experience. And with a network that stretches across the world you will gain unparalleled insights and exposure to diverse industries and challenges. So whenever you join however long you stay the exceptional EY experience lasts a lifetime.

The Opportunity

Customer & Growth Senior Consultant / Assistant Manager

We are looking for Senior Consultants and Assistant Managers to join our leading Customer & Growth team. Our consultants are passionate about shaping innovative CX strategies and delivering tangible impact. They bring a strategic analytical and creative mindset to help our clients design cuttingedge experiences and operational models.

Our consultants work collaboratively with clients to craft compelling strategies develop customer journeys and establish operating models that reflect best practices and innovation. They ensure alignment with organizational goals while fostering a customerfirst culture.

Our consultants excel in dynamic fastpaced environments and thrive in projects that span CX strategy journey mapping and implementation. They deliver outstanding service and support EYs purpose of building a better working world.

Your Key Responsibilities

• Lead CX workstreams ensuring timely and highquality delivery of customercentric solutions that align with the clients strategic objectives.
• Collaborate with crossfunctional teams to develop personas customer journeys and capability frameworks tailored to the clients needs.
• Facilitate design workshops stakeholder engagements and client meetings to align on CX strategies and priorities.
• Analyze market trends customer data and industry benchmarks to uncover opportunities for innovation and business growth.
• Develop operating models governance frameworks and roadmaps to translate customer experience and growth strategies into tangible outcomes.
• Design and implement actionable strategies to drive organizational growth in areas such as revenue generation market expansion and customer engagement initiatives
• Provide coaching and mentorship to junior team members and foster a highperforming collaborative team environment.
• Support business development efforts by contributing to client RFP and RFI responses through developing points of view methodologies and supporting administrative processes.
• Support the development of EYs Customer & Growth competency by contributing to the development of thought leadership tools and methodologies.

Skills and Attributes for Success

• Strong analytical and problemsolving skills with a focus on customercentric thinking.
• Excellent interpersonal communication and storytelling abilities.
• Ability to quickly grasp and analyze diverse organizations industries and business contexts.
• Ability to manage multiple priorities and deliver in dynamic fastpaced environments.
• A passion for understanding customer behaviors needs and experiences.
• An innovative mindset with the ability to identify creative solutions to CX challenges.
• Ability to identify and capitalize on opportunities for revenue growth market expansion and operational improvements

To Qualify for the Role You Must Have

• A bachelors or masters degree with a minimum of 24 years of experience in customer experience strategy journey mapping or CX operations ideally in a fastpaced and dynamic consulting environment with exposure to diverse industries.
• Proven experience in designing customer journeys personas service delivery models and other customer experience enablers (e.g. Voice of the Customer) with a track record of successfully implementing these deliverables to drive measurable outcomes.
• Strong foundational knowledge of business design principles including operating models strategy cascading KPI development and process design.
• Experience in conducting benchmarking and integrating insights from leading practices into highquality consulting outputs.
• Familiarity with customercentric trends tools and methodologies including humancentered design service blueprinting and CX measurement frameworks.
• Strong expertise in facilitating workshops conducting qualitative and quantitative customer research and synthesizing insights into actionable strategies that align with client objectives and industry best practices.

Ideally You Will Also Have

• Sectorspecific knowledge in industries such as government financial services hospitality or mobility with insights into sectorspecific customer behaviors and expectations.
• Familiarity with advanced methodologies like design thinking agile project management and digital transformation strategies to drive innovative and customerfocused solutions.
• Familiarity with customer experience platforms (e.g. Qualtrics Medallia) analytics tools (e.g. Tableau Power BI) and CRM systems (e.g. Salesforce MS Dynamics) to optimize customer interactions and operational efficiency.
• Exposure to emerging technologies and trends in CX such as AIdriven personalization omnichannel strategies and datadriven decisionmaking to enhance customer engagement and satisfaction.
• Experience in developing and implementing growth strategies including market entry sales enablement or revenue optimization.
• Relevant certifications in the customer experience domain (e.g. CCXP)

What we look for

Highly motivated individuals with excellent problemsolving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator youll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What we offer you

At EY well develop you with futurefocused skills and equip you with worldclass experiences. Well empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence Apply today.

To help create an equitable and inclusive experience during the recruitment process please inform us as soon as possible about any disabilityrelated adjustments or accommodations you may need.

EY Building a better working world

EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.

Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multidisciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.