Customer Success Associate
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
لم يكشف
لم يتم الكشف عن الراتب
1 وظيفة شاغرة
الوصف الوظيفي
Customer Success Associate
Grey is building inclusive global banking for individuals and businesses across emerging markets. We help customers own US UK and EU bank accounts (irrespective of wherever they are in the world) to enable them to send receive save and spend foreign currency easily.
With over 1 Million customers acquired we believe were building one of the fastestgrowing Fintechs in emerging markets. Our product is live to customers in 80 countries (across 4 continents) and were processing millions of dollars everyday. Weve raised over $2M from YCombinator SomaCap TRUE Capital Ingressive Capital and other highprofile investors.
Were an agile startup focused on building an amazing & reliable product shipping and iterating quickly and deepening our product market fit. Were looking for highagency people to help us achieve our vision to make globalization work for everyone. Were a fully remote company with staff in the US UK Canada Portugal Brazil India Ghana Tanzania Nigeria and Rwanda.
We are looking to hire a customer success associate to join our customer success team. The ideal candidate should be articulate emphatic customerfocused engaging to the core dedicated able to work independently has text experience and also a team player. Customer success is a very crucial role and would help in providing the best experience for our users as we scale.
Key Responsibilities
- Prioritize customer satisfaction with a helpful empathetic and solutionoriented approach
- Respond to customer inquiries about product features account issues and company information
- Troubleshoot technical issues and escalate unresolved problems to the appropriate teams
- Manage live chats and emails using support tools ensuring accurate and complete responses
- Document customer feedback and internal processes to support continuous improvement
- Maintain deep knowledge of company products services and support policies
- Act with integrity communicate clearly and approach customers with empathy patience and professionalism.
- Ensure timely and accurate responses to customer queries
- Build and maintain strong customer relationships to encourage loyalty
- Support customer onboarding and feature adoption through education and helpful resources
- Collaborate with internal teams to resolve issues and improve the customer experience
Qualifications:
- 35 years of experience in client relationship management in a fastpaced customercentric environment
- Strong verbal and written communication skills in English
- Calm under pressure and able to handle difficult customer situations
- Effective at multitasking prioritizing and time management
- Quick learner with strong problemsolving skills; able to work independently in a remote setting
- Collaborative team player with crossfunctional communication skills
- Proficient with CRM and support tools (e.g. Freshdesk Zendesk Intercom)
- Skilled in managing complex customer service cases
- Comfortable in a dynamic startup environment
نوع التوظيف
دوام كامل
