Time Zone Support Solar Energy
نُشرت في :
07-04-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Tasks & Responsibilities
Functional
- Provide technical support and assistance to international customers via phone email and remote desktop connections.
- Troubleshoot and resolve software and hardware issues related to photovoltaic inverters including network problems and system configurations.
- Guide customers through a series of actions to resolve technical issues and provide stepbystep instructions.
- Accurately document all support cases and customer interactions in the CRM system.
- Escalate unresolved issues to appropriate internal teams according to standard procedures.
- Serve as the primary contact for internal technical requests from departments such as sales marketing.
The following additional tasks may also arise:
- Translate technical documentation and training materials to meet regional requirements.
- Coordinate perform and document additional services offered by Technical Support such as onsite service visits exhibition participation commissioning services and internal and customer training sessions.
- Participate in corporate and departmental projects including CRM enhancements and other technical initiatives.
Skills & Requirements
Professional
- Bachelors degree in electrical engineering Renewable Energy or a related field.
- Relevant experience in technical support with focus on the photovoltaic industry.
- Proficiency in using CRM systems and remote desktop tools.
- Drivers license
Personal
- Strong problemsolving skills and the ability to troubleshoot complex technical issues.
- Excellent communication skills both written and verbal with the ability to explain technical concepts to nontechnical users.
- Ability to work independently and as part of a team in a fastpaced international environment.
- Willingness to travel nationally and internationally (mostly working in the office)
Language
- High level written and spoken English (minimum C1
Are you ready for Fronius Apply online now and become part of the Fronius family!
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
