Time Zone Support Solar Energy
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
Tasks & Responsibilities
Functional
- Provide technical support and assistance to international customers via phone email and remote desktop connections.
- Troubleshoot and resolve software and hardware issues related to photovoltaic inverters including network problems and system configurations.
- Guide customers through a series of actions to resolve technical issues and provide stepbystep instructions.
- Accurately document all support cases and customer interactions in the CRM system.
- Escalate unresolved issues to appropriate internal teams according to standard procedures.
- Serve as the primary contact for internal technical requests from departments such as sales marketing.
The following additional tasks may also arise:
- Translate technical documentation and training materials to meet regional requirements.
- Coordinate perform and document additional services offered by Technical Support such as onsite service visits exhibition participation commissioning services and internal and customer training sessions.
- Participate in corporate and departmental projects including CRM enhancements and other technical initiatives.
Skills & Requirements
Professional
- Bachelors degree in electrical engineering Renewable Energy or a related field.
- Relevant experience in technical support with focus on the photovoltaic industry.
- Proficiency in using CRM systems and remote desktop tools.
- Drivers license
Personal
- Strong problemsolving skills and the ability to troubleshoot complex technical issues.
- Excellent communication skills both written and verbal with the ability to explain technical concepts to nontechnical users.
- Ability to work independently and as part of a team in a fastpaced international environment.
- Willingness to travel nationally and internationally (mostly working in the office)
Language
- High level written and spoken English (minimum C1
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Employment Type
Full-Time
Key Skills
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