Assistant Learning Development Manager

To develop and manage a professional induction mentoring program where all employees are given a comprehensive hotel induction and are given the correct information regarding the company the hotel and their job.
Ensure that all necessary statutory training is carried out to comply with government legislation.
Establish and monitor departmental skills training via a mentoring system to enhance individual competence using departmental trainers effectively.
 Establish and deliver training to enable an excellent guest care culture throughout the group.
 Design and implement opportunities to widen employee experience through reading films external vocational training job swap etc.
Implement and maintain a process for effective Pre and Post course briefings.Develop and deliver supervisory and Management skills training to enhance individual competence and   support succession planning activities
 Develop and deliver supervisory and management skills training to enhance individual competence and support succession planning activities.
Implement and maintain a process for effective Pre and Post course briefings.
Develop and maintain an interactive L&D website where associates can refer to for L&D information updates. 
Create and maintain a L&D SOP manual available on the HR shared database.  
Establish and maintain a process of monitoring benefits and cost of training.
Ensure that all pre and post course literature is accurate and sent out in a timely manner.
Produce a monthly training report on the E reporting format highlighting all training activities areas of concern or difficulties encountered.
Establish and maintain accurate records of all L&D activities on the Oasys database.
 Develop and maintain a L& D library of effective learning materials establishing a resource acquisitions procedure.
 Create an annual L&D budget by September accurately reflecting the forecasted needs of the business for the coming financial year. 
To carry out any reasonable request made by a member of management.
  To be fully conversant with all Hotel procedures as outlined in the staff Handbook and conditions of employment.
  To be fully conversant with all legislation affecting working procedures and practices within the department and in the Hotel.
To be fully conversant with the operating standards and procedures within the department.
Participates as required in employeerelated committees.
Promote efficiency confidence courtesy and an extremely high standard of social skills.
Promote and ensure good interdepartmental relations.
Comply with any reasonable requests made by Management to the best of your ability.
Display a pleasant manners and positive attitude at all times.
Respond appropriately to all reasonable departmental requirements.

Qualifications :

Minimum of 3 years training/facilitation experience preferably in the luxury setting
A strong understanding and passion for luxury service
Strong oral and written communication skills
Understands training methodology and delivery
Ability to interact and influence at all employee levels
Must be creative and innovative
Ability to work independently
Ability to take initiative
Excellent organizational skills
Analytical skills
Computer skills (word processing spreadsheet and presentation software)
English skills as required
Operational background and knowledge of hospitality industry preferred

Additional Information :

Bachelors Degree or Masters Degree
Good knowledge of Windows
Fluent in English both oral & written

Remote Work :

No

Employment Type :

Fulltime