Helpdesk Administrator II

Job Title: Helpdesk Administrator II

Location: Doha Qatar

Trace Systems is actively recruiting for a Helpdesk Administrator II to support the AFCENT Combined Air Operations Center (CAOC) contract in DohaQatar.

The job responsibilities include but are not limited to:

• Provide Tier 1 technical support (performing initial trouble ticket/call prioritization diagnosis analysis and troubleshooting and resolution of basic client hardware and software issues);

• Provide Tier 1 handson support to users on the AOC/CAOC floor;

• Provide solutions over the phone or remotely when feasible and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required;

• Followup with endusers on status and verify problem resolution prior to trouble ticket closure;

• Create and manage organizational and user accounts and assign modify and delete passwords and user privileges IAW AFCENT guidance;

• Manage SIPR PKI program;

• Coordinate on Firewall Exemption Requests (FERs)/Bluecoat Exemption Requests (BERs);

• Maintain the CFP status display systems to remotely monitor and track status of all systems networks and connections including internal and external links and circuits;

• Serve as focal point for ASIs and time change order/item (e.g. NOTAMs TCTOs
  

• TCNO MTO CCO and CTO) management processing tracking and status reportingacross all network enclaves;
  

• Maintain status tracking applications/tools; create update and coordinate status reports and presentation slides (i.e. COMSTATs SITREP etc.; and brief AFCENT leadership to provide situational awareness on outages/failures;

• Add move and change client hardware and software to meet end user data voice mobile and video needs;
  

• Provide system support to clients operating on the network/domain;
  

• Configure client level software modify software configuration and perform basicconfiguration management functions;
  

• Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;Install equipment IAW AFCENT and SPINC directives;
  

• Assist with installing testing and accepting new systems according to the terms of the purchase contract and instructions;

• Periodically review the organizations needs for computer resources and validate computer equipment requirements;
  

• Promote user awareness concerning unauthorized or illegal use of computer hardware and software;
  

• Implement client workstation software patches security fixes and service releases according to local instructions;

• Other duties as required

• Active inscope US Government issued Top Secret clearance with SCI eligibility.
• Due to the nature of the work and contract requirements US Citizenship is required.
• DoDM 8140 Information Assurance Technical (IAT) Level 2or higher

GENERAL EXPERIENCE:

• Responding to help desk tickets and resolving technical issues for hardware software and network systems
• Providing support for operating systems(Windows macOS Linux) and common software applications
• Diagnosing and resolving connectivity problems including LAN/WAN and VPN issues
• Assisting endusers with systme logins password resets and account management.

• Associates degree in Computer Science or related field; or 2 years IT Help Desk Support experience and 2 years of experience in Computer/IT hardware support (experience may be concurrent)

Trace Systems Inc. was founded to support and defend our nations security interests at home and abroadwhenever and wherever. We provide enterprise IT engineering full lifecycle communications cybersecurity cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply:We invite you to put your talents to work by joining a growing team of dynamic professionals here atTrace Systems! Be part of a culture at our leadingedge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings text tracejobs to 97211 or apply directly through our website at:www.tracesystems. #jointracesystems

Trace Systems is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race color religion age sex disability veteran status national origin sexual orientation pregnancy genetic information or any other characteristic protected by law.