صاحب العمل نشط
• Drive captain onboarding and quality through training, performance framework and effective communication.
• Ensure the relevant product features are discussed, prioritized, and rolled out in a timely manner to facilitate client needs.
• Build processes to improve core ops metrics.
• Understanding and driving SWVL tech tools ranging from internal dashboards to external apps.
• Owning the launch of new routes
• Weekly reporting of KPIs, cascading to the relevant stakeholders and efficiently problem solving to drive experience KPIs.
دوام كامل