Sr. Products Specialist

Job Description

• Following up on all assigned products on daily basis
• Following up on the services’ enhancements on daily basis
• Handling service testing
• Understanding the requirements of other teams/departments to enhance the service/system requirements.
• Working on Analysis for the products performance (gap analysis)
• Communicating with all departments to check the readiness for any new service to be added
• Communicating with the external teach team to follow up on the system
• Reviewing new contracts for issuing TR
• Working on UI/UX designs for the application
• Creating new processes for the Merchants
• Working on facilitating the CX for Merchants & ordinary customers
• Working on training materials for sales team
• Working on System Migration when needed
• Any other tasks related to the job may be required

Job Requirements

• Experience 2-4 yrs. in the same position or in business analysis or Marketing
• Bachelor's Degree from any reputable university
• Awareness of Product Journey
• Good experience with CX (Preferable)
• Proven experience with UI/UX & web design (preferable)
• Very good knowledge about Marketing principles
• Proven Experience in MS office ( Word, Excel, PowerPoint,…ETC) is a must
• Awareness of contract contributions