Data Analyst

Job Description

• Analysis of customer calls, chat, social media verbatim
• Analysis of service requests to understand emerging issues and recurrent in-depth root cause investigations
• Data quality analysis for owners, tenants, and wider group customers.
• Analysis are conducted to allow easy auditing and replication, hence using statistical software with approved codes and following departments’ protocols to ensure data security

Job Requirements

• 2+ years of industry experience, passionate about data, insights and communication.
• Solid knowledge of at least one Statistical/Econometric software, with a preference for R, Python.
• Proven analytical and logical abilities.
• Ability to see the big picture while working with ambiguity and uncertainty.
• Solid understanding of ETL applications, data pipelines, Oracle, Salesforce, BI tools.
  Excellent oral and written communication