Call Center Agent

-Handle customer inquiries regarding all types of services according to the Call Center
processes and KPI s and by the suitable approach (telephone, fax, mai
l,..) in the required time frame.
-Capture information and enter data into the computer system (CRM) in a timely and
accurate manner.
-Escalating Problems to the 2nd level of support using the Call Center escalation processes.
-Able to develop a strong rapport with the customer and maintain call control.
-Demonstrate strong product knowledge.
-Able to quickly identify customer needs and make appropriate decisions.
-Show a
high level of professionalism in handling customer s complaints.
-Flexible to troubleshoot potential challenges with new and existing services.
-Responsible for verifications with the customer.
-Maintains and improves quality performance by adhering to standards and guidelines.
-Meet commitments and deadline.
-Maintain the confidentiality of project & customer.
-Attend training while required
-Follow the QA Team leader and company instructions
-Other duties as assigned.