Customer Relations Specialist

Job Description

• Responsible for the collection and management of major customer resources in the target industry according to the marketing plan;
• Responsible for the promotion of the company's old customers, and coordinate the planning and implementation of the precise marketing plan for the old customers;
• Responsible for effectively evaluating and screening customer needs and market information through telephone visits, network information collection, etc.;
• Responsible for answering calls from company customers, matching customer intentions, and conducting regular customer satisfaction surveys;
• Coordinate with the requirements of department leaders to do a good job in the promotion and maintenance of the customer relationship management system.

Job Requirements

• Bachelor degree or above, more than 3 years of customer relationship management work experience, proficient in Mandarin, polite, and establish and maintain a good corporate image;
• Familiar with computer operations, such as word, excel, PPT and other common office software;
• Have excellent service awareness and professionalism, excellent communication and adaptability, and strong ability to withstand pressure;
• Have good data search and resource integration capabilities, strong learning ability and teamwork spirit.