Social Media Specialist

About the Job

• Plan and monitor the ongoing company presence on social media
• Protect the brand image and increase brand loyalty with our customers.
• Review user content and escalate or flag as necessary.
• Being aware of the latest trends within the public domain.
• Full responsibility for your accounts and how information is handled and gathered.
• Measuring and creating reports to keep track of customer feedback.
• Keeping on top of the latest trends within the public domain.
• Understanding and promoting our brands to our customers ensuring our standards are consistently met, with a good understanding of our competitors.
• Take the lead on the comments being made on the website as they come in and produce material for the website comments as required.

Job Requirements

• A good awareness of social media and all aspects of the digital age.
• Excellent customer service skills and communication skills both orally and written as a lot of work is done via email or online.
• Being able to make a good judgment on individual cases and escalating more serious concerns to members of the senior management team.
• Skills and experience in creative content writing.
• Analytical mindset and critical thinking.
• Excellent communication and interpersonal skills.
• Bachelor in marketing or relevant field.
• Proven experience as a Digital Marketing Executive or similar role from 2-4 years.
• Excellent understanding of digital marketing concepts and best practices.
• Have a fair understanding of social mediaads.
• Flexible.