Sr Manager AI Security Management

The ServiceNow Security Organization (SSO)  

The ServiceNow Security Organization (SSO) delivers worldclass innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact. 

The Team 

The AI/ML Security team works closely with GenAI development teams to help ServiceNow automate the world of business. Paired with a toolkit of AI/ML development skills and AI/ML security assessment knowledge the team is responsible for performing security reviews of AI systems throughout the MLOps lifecycle. These efforts include providing developers security support and assisting with release signoff. In addition to reducing vulnerabilities the team also helps mature platformwide security controls and works closely with other Product Security peer teams to improve secure AI/ML development lifecycles. The team is responsible for defining AI testing paradigms and integrating it into the development lifecycle.

The Role:

As a Sr. Manager of AI Security youll be responsible for overseeing a team that performs release validation security testing and ad hoc security consulting and advisory for ServiceNow AI system development. This will require experience building business processes within software release lifecycles and a strong understanding of AI/ML vulnerability assessment methodology. Coordinating team activities will require deepdive knowledge of AI/ML concepts and vulnerabilities that affect training large language models (LLM) AI system development and agentic AI / RAG functionality. 

What you get to do in this role:

• Lead a team of experienced AI/ML security professionals focused on defining and conducting security testing and vulnerability assessments for AI systems particularly those utilizing large language models (LLMs).
• Collaborate with AI developers to integrate security activities into the development lifecycle.
• Guide the development and implementation of security benchmarks and evaluation protocols for LLMs.
• Work closely with release management teams to help mature validation and signoff processes

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry. 
• 58 years of experience leading AI product security or security development team(s) with an emphasis on scoping and overseeing delivery of AI security practices. 
• Knowledge of current academic work in adversarial attacks of LLMs such as prompt injection jailbreaks data poisoning and OWASP LLM Top 10 vulnerabilities.
• Knowledge of regulatory and compliance standards related to AI and data security.
• Strong interpersonal skills (written and oral communication) and the ability to work collaboratively in a team environment. 
• Experience building project plans goal setting managing deadlines and monitoring project progress. 
• An analytical mind for problem solving abstract thought and offensive security tactics.
• Understanding of probability theory linear algebra and calculus recommended.
• Postgraduate degree and/or related certifications in Machine Learning or Artificial Intelligence. PhD or Masters in AI/ML preferred.

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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