Rooms Division Manager
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
لم يكشف
لم يتم الكشف عن الراتب
1 وظيفة شاغرة
الوصف الوظيفي
- Oversee the daily operations of the Rooms Division which typically includes the Front Office Housekeeping and sometimes Reservations and Guest Services.
- Ensure exceptional guest service and satisfaction from checkin to checkout.
- Develop and implement operational policies and procedures to optimize efficiency and maintain high standards.
- Schedule staff and manage labor costs effectively.
- Conduct performance evaluations and provide ongoing coaching and feedback.
- Address guest complaints and resolve issues promptly and professionally.
- Monitor guest feedback and implement strategies to improve service quality.
- Ensure that guest rooms and public areas are clean wellmaintained and meet brand standards.
- Develop and manage departmental budgets.
- Monitor expenses and identify opportunities for cost savings.
- Maximize revenue through effective room management and upselling strategies.
- Ensure compliance with health safety and security regulations.
- Maintain accurate records and reports.
- Coordinate with other departments such as maintenance and food and beverage to ensure seamless operations.
- They manage daily operations including staffing scheduling and budgeting.
Qualifications :
- A bachelors degree in hospitality management business administration or a related field is often preferred.
- Several years of experience in the hospitality industry particularly in front office or housekeeping roles is essential.
- Progressive experience in supervisory or management positions is highly valued.
- Demonstrated experience in managing teams including hiring training and performance evaluation.
- Strong leadership skills to motivate and guide staff.
- Effective management skills to organize and oversee departmental operations.
- Exceptional customer service skills and a passion for providing excellent guest experiences.
- Ability to handle and resolve guest complaints effectively.
- Proficiency in hotel management software and other relevant technology.
- Ability to think critically and solve problems effectively.
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
