Rooms Division Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Oversee the daily operations of the Rooms Division which typically includes the Front Office Housekeeping and sometimes Reservations and Guest Services.
- Ensure exceptional guest service and satisfaction from checkin to checkout.
- Develop and implement operational policies and procedures to optimize efficiency and maintain high standards.
- Schedule staff and manage labor costs effectively.
- Conduct performance evaluations and provide ongoing coaching and feedback.
- Address guest complaints and resolve issues promptly and professionally.
- Monitor guest feedback and implement strategies to improve service quality.
- Ensure that guest rooms and public areas are clean wellmaintained and meet brand standards.
- Develop and manage departmental budgets.
- Monitor expenses and identify opportunities for cost savings.
- Maximize revenue through effective room management and upselling strategies.
- Ensure compliance with health safety and security regulations.
- Maintain accurate records and reports.
- Coordinate with other departments such as maintenance and food and beverage to ensure seamless operations.
- They manage daily operations including staffing scheduling and budgeting.
Qualifications :
- A bachelors degree in hospitality management business administration or a related field is often preferred.
- Several years of experience in the hospitality industry particularly in front office or housekeeping roles is essential.
- Progressive experience in supervisory or management positions is highly valued.
- Demonstrated experience in managing teams including hiring training and performance evaluation.
- Strong leadership skills to motivate and guide staff.
- Effective management skills to organize and oversee departmental operations.
- Exceptional customer service skills and a passion for providing excellent guest experiences.
- Ability to handle and resolve guest complaints effectively.
- Proficiency in hotel management software and other relevant technology.
- Ability to think critically and solve problems effectively.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
