Specialist - Enterprise Business Applications Support
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
BPM & Workflow Support:
Provide Level 2/3 technical support for enterprise BPM platforms and workflowdriven applications resolving issues related to process automation task routing and system integrations.
Troubleshoot and resolve workflow errors system bottlenecks and integration failures to ensure uninterrupted business operations.
Perform root cause analysis (RCA) for recurring issues and implement preventive solutions.
Process Optimization & Automation:
Collaborate with business analysts to design model and optimize workflows using BPM tools (e.g. Pega Appian Camunda).
Automate manual processes to improve efficiency reduce errors and enhance user experience.
Monitor workflow performance and recommend enhancements to align with evolving business needs.
Application Maintenance & Monitoring:
Monitor enterprise business applications and BPM systems using tools like Splunk Grafana or Dynatrace to ensure high availability and performance.
Execute scheduled maintenance patches and upgrades while adhering to ITILbased change management processes.
Validate system stability postdeployment and coordinate with development teams for fixes.
Compliance & Documentation:
Ensure BPM workflows and applications comply with regulatory standards (e.g. GDPR SOX AML) and internal policies.
Document workflows system configurations and troubleshooting guides for internal teams and auditors.
Support audits and risk assessments for business applications and BPM platforms.
Stakeholder Collaboration:
Partner with business units (e.g. operations compliance customer service) to translate requirements into technical workflows.
Train endusers on BPM tools and workflow functionalities.
Liaise with vendors to resolve platformspecific issues and implement enhancements.
Continuous Improvement:
Stay updated on emerging BPM trends (e.g. lowcode platforms AIdriven automation) and propose innovative solutions.
Identify opportunities to integrate BPM systems with other enterprise applications (e.g. ERP CRM).
Requirements
Education:
Bachelor s degree in Computer Science Information Technology or a related field.
Experience:
35 years of experience in application support with a focus on BPM/workflow platforms (e.g. Pega Appian IBM BPM) in banking or financial services.
Handson experience in workflow design process modeling and automation.
Familiarity with enterprise applications (e.g. Salesforce SAP Oracle) and their integration with BPM tools.
Proficiency in SQL for data analysis and scripting (e.g. Python PowerShell) for automation tasks.
Technical Skills:
Expertise in BPM tools (e.g. Pega Appian Camunda) and workflow engines.
Proficiency in ITSM tools (e.g. ServiceNow Jira) and monitoring tools (e.g. Splunk New Relic).
Knowledge of APIs web services (REST/SOAP) and integration patterns.
Understanding of cloud platforms (AWS Azure) and DevOps practices is a plus.
Soft Skills:
Strong analytical and problemsolving skills with attention to detail.
Excellent communication skills to bridge technical and business teams.
Ability to manage multiple priorities in a fastpaced regulated environment
Key Competencies:
BPM & Workflow Automation Expertise
Enterprise Application Support
Process Optimization & Compliance
Stakeholder Collaboration
Technical Troubleshooting & Innovation
نوع التوظيف
دوام كامل
