Offshore Account Advisor - Bilingual Spanish/English Speakers

• Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service.
• Provide responsive and competent telephone support to customers in the areas of problem-solving and handling customer inquiries. Delivering and exceeding customer-specified service levels for handle time.
• Typically would not have sales goals/quotas.
• Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction.
• Work requires some judgment but is performed primarily according to standard procedures with close supervision.
• Provide responsive and competent customer support within a call centre environment.
• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
• Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
• Learn, understand, retain and regularly update and demonstrate product/process knowledge.
• Track, document and retrieve information in the call tracking database.

Job Requirements

• (B2/C1) Spanish & (B1) English levels are Must.
• Flexible with rotational shifts.
• Skill in providing an exceptional customer experience.
• Skill in verbal and written communication to analyze, interpret and address customer needs.
• Ability to work in a time-critical environment.
• Ability to navigate a computerized data entry system or other relevant systems
• Ability to be flexible and quickly adapt to changing business needs and processes.
• Ability and willingness to provide pre-sales support. Ability to promote and sell products or services.
• Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
• Fluency in both written and speaking in the language.