Customer Service Team Leader - remote

About the Job

• Assist selected Customers via several communication channels to directly or indirectly achieve customer satisfaction and assure product delivery
• The coordination of workflow between different teams(within the company) to guarantee the integrity of the workflow
• Monitor Agents’ performance and Transactions then deliver the feedback also effective coaching on time and on a regular basis to each team member.
• Report team performance to the Management on a regular basis.
• Monitoring the efficiency and the accuracy of logging records of discussions or correspondence with customers.
• Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
• Communicate and keep the team up to date with future management plans and align the team to such plans.

Job Requirements

Qualifications:

• Fluent English communication skills.
• Good Microsoft Office knowledge.

Experience:

• +5 Years of experience, 2 years at least as Cs Team leader.
• Previous Medical Or dental experience is preferable.

Skills:

• Effective team player, equally able to work on their own
• Highly self-motivated/self.
• Problem solver who thinks outside the box.
• Results-driven – Customers Success is always front and center.
• Ability to confidently deal with people of all levels.