Wholesale Payments - Client Service Account Manager - Analyst - JPMorgan Chase amp Co

JOB DESCRIPTION

An opportunity to develop your skills as Client Service Account Manager who maintains and enhances best in class Client Service to a designated portfolio of top tier Treasury Services Clients promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.

As a Client Service Account Manager (CSAM) within Wholesale Payments team you will be the window into J.P Morgan Payments and the primary point of contact for our clients. You will be responsible for delivering best in class service and striving to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a clients organization. As the CSAM you will become the clients champion empowered to identify process improvements opportunities for growth and has full responsibility for delivering regular Service Reviews with clients either in person or remotely. In this role you will develop an excellent understanding of the clients primary business the products and services they receive from J.P. Morgan and collaborate with other J.P Morgan key stakeholders to ensure we provide a seamless client experience.

Job responsibilities

• Develop maintain and broaden partnerships with Clients
• Understand Clients business to predict their needs and provide appropriate solutions
• Become the Clients trusted adviser
• Assist in developing and executing strategic Client plans
• Promote use of selfservice tools to reduce number of Client enquiries
• Analyze payment and associated activities in order to identify efficiencies and cross sell opportunities
• Promote sharing of experience and best practice across the Service team participate in and support initiatives
• Identify opportunities for product development and enhancement
• Develop internal partnerships (e.g. Sales Operations Product)
• Identify and escalate potential risk associated with Client activities
• Record all Client interactions (e.g. calls meetings issues proactive communications)

Required qualifications capabilities and skills

• English verbal and written communication skills
• Ability to work effectively under pressure whilst maintaining a professional manner
• Dualability to work effectively as both a team player and alone
• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to develop and mobilize internal networks and resources
• Ability to effectively use and manage multiple systems

ABOUT US

J.P. Morgan is a global leader in financial services providing strategic advice and products to the worlds most prominent corporations governments wealthy individuals and institutional investors. Our firstclass business in a firstclass way approach to serving clients drives everything we do. We strive to build trusted longterm partnerships to help our clients achieve their business objectives.


ABOUT THE TEAM

The Corporate & Investment Bank is a global leader across investment banking wholesale payments markets and securities services. The worlds most important corporations governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice raise capital manage risk and extend liquidity in markets around the world.