Supervisor - Al Tayer Group

About Us

As a leader in luxury retail in the Middle East Al Tayer Groups retail division Al Tayer Insignia hosts a portfolio of some of the worlds best luxury brands in the fashion jewellery home and department store categories. Complementing its position in luxury retail Al Tayer Insignia has also built new frontiers in lifestyle retail representing leading brands in the Beauty Home Fashion and Hospitality sectors. Our brands include Bloomingdales Harvey Nichols and Armani to name just a few!

About The Role

To ensure excellent customer service through effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target

What Youll Be Doing

• Achieve excellent standards of customer service in the department by directing and coaching the sales team and leading by example on the shop floor

• Analyse sales data to maximize sales on daytoday basis

• Resolve customer complaints effectively either by dealing with them personally or passing them on to the store manager

• Ensure that the standards of grooming presentation and professional conduct are set and maintained

• Motivate team members to achieve shared goals and acknowledge team and individual successes

• Ensure all new starters are inducted into the department team

• Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department

• Monitor the stock in the department and inform the Store Manager of any depleting stocks stock loss to take corrective action

• Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand

• Maintain high standards of housekeeping with regards to the sales floor fitting rooms and stock areas

• Comply with all company policies and procedures including refund and exchange policy security health and safety policies etc

About You

Education/Certification and Continued Education

• High school qualification

Years of Experience

• 4 5 years experience in Sales or Customer Service environment