German Speaking Customer Agent - Fully Remote In Portugal

Are you a German language wizard Were on the hunt for an extraordinary individual to become our Customer Agent Maestro!

About Us:
We craft gamechanging customer experiences that drive brand growth worldwide. With deep insights and cuttingedge technology we design integrated journeys that transcend expectations and scale seamlessly. Whether youre a startup or a global brand were your partner for success. Weve got you covered no matter the complexity or scope of your customer journey.

Role Overview:
As a German Customer Agent youll provide excellent service to our clients addressing inquiries and resolving issues via phone email and chat. Youll collaborate with internal teams to enhance the customer experience and contribute to process improvements. This role offers an opportunity to make a meaningful impact and ensure customer satisfaction.

Key Responsibilities:
Answer and handle cases and errands from our main queue chat and mail: Youll be responsible for addressing and resolving customer inquiries and requests received through various channels including our main queue chat platform and email system.
Handling questions from customers: Youll provide accurate and timely responses to customer questions ensuring that their concerns are addressed and resolved to their satisfaction.
Handling complaints: In the event of customer complaints youll listen attentively to their concerns empathize with their situation and work towards finding a suitable resolution maintaining a positive and professional demeanor throughout the interaction.

Qualifications:
C1/C2 proficiency in German
B2 proficiency in English

Why Join Us:
Attractive Salary: We offer competitive compensation packages that reflect your skills and experience ensuring that your hard work is recognized and rewarded.
Performance Bonus: In addition to your salary youll have the opportunity to earn performance bonuses based on your contributions and achievements motivating you to excel in your role.
Meal Allowance: Enjoy the benefit of a meal allowance to cover the cost of your meals during working hours ensuring that you can stay fueled and focused throughout the day.
Transportation Allowance: We provide a transportation allowance to help ease the cost of commuting to and from work ensuring that you have convenient and affordable transportation options.
Health and Life Insurance: Comprehensive coverage reflecting our commitment to your wellbeing.
Remote Work Option: Enjoy the flexibility of working remotely allowing you to balance your professional and personal commitments more effectively.

Ready to embark on this customer support adventure Submit your application today and we will get in touch with you!

Remote Work :

No