loan collection Executive

Overview:

Key Responsibilities:

• Initiate contact with delinquent borrowers to negotiate repayment strategies.
• Monitor and manage overdue accounts to minimize financial losses.
• Assess borrowers financial situations to determine the root cause of delinquency.
• Implement effective collection techniques including phone calls and emails to recover outstanding payments.
• Document all collection activities and maintain accurate records of interactions with borrowers.
• Collaborate with legal and compliance teams to handle escalated delinquent accounts.
• Develop and maintain relationships with borrowers to encourage timely payments.
• Provide regular updates on the status of delinquent accounts to management.
• Analyze delinquency trends and propose strategies to improve collection efficiency.
• Address customer inquiries and resolve any issues related to outstanding payments.
• Adhere to regulatory guidelines and company policies during the collection process.
• Prepare reports on collection activities and account statuses for internal review.
• Participate in training and development programs to enhance collection skills and knowledge.
• Contribute to the continuous improvement of collection processes and procedures.

Required Qualifications:

• Bachelors degree in Finance Business Administration or a related field.
• Prior experience in loan collection financial services or a similar role.
• Strong knowledge of collection laws regulations and best practices.
• Excellent negotiation and communication skills to interact with delinquent borrowers professionally.
• Ability to assess credit risk and evaluate borrowers financial circumstances.
• Proven track record of meeting collection targets and reducing delinquency rates.
• Proficiency in using collection software and CRM systems for account management.
• Detailoriented with strong organizational and time management abilities.
• Sound decisionmaking skills to evaluate repayment proposals and resolve disputes.
• Customercentric mindset with a focus on delivering exceptional service to borrowers.
• Ability to work effectively in a fastpaced and targetdriven environment.
• Familiarity with credit reporting and scoring processes.
• Team player with the flexibility to adapt to changing priorities and requirements.
• Resilient and composed under pressure when dealing with difficult borrowers.
• Commitment to upholding ethical standards and confidentiality in handling borrower information.

negotiation,communication,risk assessment,customer service